STAYING AT CASA

If you booked directly with Hotel Casa, you may cancel your reservation within 24 hours of booking. After that, your ability to cancel depends on the rate you selected:

• Non-Refundable Rate: This rate cannot be canceled without a charge after the first 24 hours.

• Flexible Rate: You can cancel or modify your reservation 24 hours before the official check-in time (3:00 PM). Use the link in your confirmation email or contact  reservations@hotelcasa.nl.

If you booked through another platform, please check their cancellation policy directly.

Your room is available from 3:00 PM. Depending on availability, early check-in may be possible if you arrive earlier. In the meantime, luggage can be safely stored at CASA's reception.

Check-out is at 11:00 AM. Need a bit more time? You can extend your stay until 2:00 PM for €10 per hour, subject to availability. Contact the front office on the morning of your departure by dialing '9' from your room or ask the CASA front office team at reception.

Our standard check-out time is 11:00 AM. You can extend your stay until 2:00 PM for €10 per hour, subject to availability. To request a late check-out, please contact our reception desk on the morning of your departure at the latest. Please be aware that late check-out is subject to room availability.

If you stay in a hotel in Amsterdam and are not a city resident, you are required to pay a tourist tax. Currently, this tax is 12.5% of the room rate per night. Depending on the booking platform you use, this tax may be included in your reservation cost or needs to be paid separately at the reception upon check-in.

Hotel Casa prioritizes sustainability by providing a housekeeping on request service. There is no standard daily cleaning, except on the fourth day of each stay. If you wish to have your room cleaned earlier, kindly make your request by scanning the QR code found on the door hanger displayed in your room. Same-day cleaning requests are accepted until noon. For any questions, please visit reception or dial nine on the phone in your room.

Read more about the housekeeping on request service on CASA's Social Responsibility page.

It’s important to note that pets are not permitted at Hotel Casa. This prohibition extends to all hotel areas, including restaurant EAST, rooftop GAPP, and the hotel rooms. Please be aware that a €100 fine will be imposed for policy violations.