Thank you for choosing Hotel Casa Amsterdam.
With the impact of the spread of COVID-19 so present in the travel and events industry we are keen to inform you in a bit more detail on the preventative measures we are taking in the hotel. We understand and share your concern on corona, after all the wellbeing of our guests is of the utmost importance.
Current situation in the Netherlands
The management team of Hotel Casa is constantly and closely monitoring any new developments in relation to the virus and we follow the advice of GGD (Municipal Health Services) and RIVM (National Institute for Public Health and the Environment) in the Netherlands. More information can be found on https://www.rivm.nl/en/novel-coronavirus-covid-19/questions-and-answers.
Apart from Hotel Casa following exactly all recommendations of the above stated institutions, specific operational measures have been taken as follows:
(Additional) disinfectant hand gels (sprays) have been made available throughout the building in all public areas and rest rooms (and are replenished constantly)
Signage emphasizing the importance of hygiene and encouraging diligent and frequent use of disinfectant sprays are spread in all guest and employee contact areas throughout the hotel
Posters, guest messaging on our reception desk as well as guest letters are distributed throughout the hotel requesting anyone with health concerns or doubts to report them as such so that we can immediately connect them with our dedicated local tourist GP
Mandatory hygienic instructions have been shared with all personnel following the RIVM instructions (wash hands with water and soap frequently, cough in inside arm/elbow only, use paper towels and refrain from shaking hands)
Staff reporting ill or returning from holidays in affected areas are interviewed to perform a risk assessment and are not invited back to work until absence of risk has been confirmed by medical staff
Protocols have been put in place in case any virus cases are reported within the hotel. Any guest or employee in the building with doubts of having caught the virus will be interviewed by our (trained) Managers on Duty to identify a potential relation to the virus (cough, fever, respiratory complaints). Our Managers on Duty have clear instructions to put any such person in direct contact with GGD services (Municipal Health Services) who would come to the property to perform an assessment of the virus being present. Our Crisis (Management) Team will be alerted immediately in any such case and all our teams will follow exact instructions of GGD services in terms of isolation or quarantine should any such measures be recommended
A quarantine room has been appointed and is kept available as a preventative measure until needed
Employees who have the option to work from home are demanded to stay home as much as possible
Bookings & cancellations
We understand that you might not be able to travel to Amsterdam in the current situation. Please get in contact with our reservations team, to see how we can handle your booking: email@example.com.
Questions or more information
We hope to have informed you sufficiently for now. Should you need any further information, have concerns or suggestions please do let us know through firstname.lastname@example.org or +31(0)20 665 1171. The management team carries out a brief on corona daily to constantly adjust our measures according to the recommendations of the health organizations.
Apart from the above, we hope you and your family stay safe and we look forward to welcoming you again soon!